Shipping + Handling
For all orders within Australia, please allow up to 1-5 business days.
Post Information - please note:
You will receive an email the day we dispatch - ensure you enter your email address correctly so you can keep an eye out for your shipment
ShippIt will email you with your tracking number, they will also email you updates as your parcels moves through the network
Check that your PayPal account has the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post
Generally we dispatch within 2 working days of ordering, and Shipp It stipulate that it takes between 1-5 business days to deliver - please check your parcel for its whereabouts within a week of ordering.
All of our domestic orders are sent out via ShippIt.
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm.
If no one is at your specified shipping address when delivery is attempted, ShippIt can leave the item at your door step or it may be returned to their depot.
All of our International orders are sent out via DHL.
Tracking: Please allow 2 business days for tracking information to become available.
All international shipping charges are at our checkout. International shipping should take 2-3 weeks to be delivered. However, delays can occur in transit so it is possible your order may take up to 5 weeks to be delivered. These ship times are only estimates and not guaranteed. Thank you for your patience.
International taxes payable at port of delivery
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
Arrives within 1-5 business days
Arrives within 2-3 weeks
* We do not take responsibility for any orders shipped out that are not picked up from a depot. All international and domestic orders are sent with a tracking number. Please ensure you are tracking your order to allow for a smooth delivery.
* You will receive an email once your order has been shipped, if not, then your order is still being processed at our HQ.